simPRO review (UK, 2026)

simPRO (now styled Simpro) is an Australian field service system used by larger electrical, HVAC, plumbing and fire contractors, and its parent group now owns the UK's BigChange too. We compared its published plan, add-ons and user reviews on 12 October 2026 to see whether a UK firm should shortlist it.

Who should buy simPRO, and who should not?

simPRO key facts

What does simPRO do well?

Projects and service work in one system

Most trade apps are built for short service jobs. simPRO describes its Base Plan as a way to "efficiently plan and manage projects with one solution", covering quoting and estimating, field and contractor scheduling, field operations, invoicing and payments. That suits firms that do both a three-week commercial install and a same-day call-out.

Estimating from drawings

The Takeoffs add-on counts symbols and marks up plans for jobs, quotes and tenders, with a symbol recognition tool. For an electrical contractor pricing a fit-out from drawings, that is a serious time saver, and it is not something the smaller apps offer.

Stock and purchasing

Real-time inventory management and purchasing are in the Base Plan. Tradify's inventory is basic and ServiceM8 relies on add-ons, so simPRO is far stronger here.

Reporting and multi-company set-ups

The Base Plan includes reporting and business intelligence, and it is "multi-company compatible", useful for groups running more than one trading company.

Broad accounting links

QuickBooks, Xero, Sage and MYOB are all listed. Sage support matters for larger UK firms whose finance teams will not move off it.

A well-rated engineer app

Simpro Mobile scored 4.5 from 176 ratings on the UK App Store when we checked, well ahead of Joblogic's 1.8.

Where does simPRO fall short?

• No published price. We found no UK £ figure on simPRO's site or on Capterra. You cannot budget until a salesperson calls you.
• Trial, contract and setup costs not stated. None appear on the UK pricing page.
• Key features cost extra. Digital forms, the maintenance planner, takeoffs, GPS fleet tracking (Simtrac), SMS and VoIP are all paid add-ons.
• No named UK certificates found. Digital Forms are customisable, but we found no ready-made EICR or CP12 certificates. Domestic gas and electrical firms may need to build their own or use a separate certificate app.
• Middling review scores. Capterra UK showed 3.9 from 150 reviews and Trustpilot UK 3.9 from 37 for simpro.co.uk. Tradify, Commusoft and Powered Now all score higher on Capterra UK.
• Australian head office. There is a UK office, but its address is not on the pages we checked, and the only phone number on the UK pricing page was a +1 number.
• Too much for small teams. The set-up effort only pays back with scale.

How much does simPRO cost?

simPRO's UK pricing page shows one plan and a list of add-ons, with no prices. Capterra lists it as "Custom Quote", per user per month.

Because no figures are published, we will not guess one. Any £ price you see quoted for simPRO elsewhere should be treated with caution unless it comes from a written quote. When you ask for one, request the full first-year cost: Base Plan users, every add-on you need, implementation and training, and the contract length.

simPRO features in detail

Project and service jobs

simPRO handles both long project jobs and short service jobs, with field and contractor scheduling. Subcontractors can be scheduled alongside your own engineers.

Estimating

Quoting and estimating are in the Base Plan, and Takeoffs adds plan mark-up and symbol counting for tenders. Data Feed can turn incoming emails and attachments into jobs or quotes, which helps firms that receive work orders by email from facilities clients.

Stock and assets

Inventory management and purchasing are built in. The Maintenance Planner add-on schedules preventive maintenance for customer assets, which matters for fire, security, lift and HVAC contractors with service agreements.

Reporting

Reporting and business intelligence are in the Base Plan. For larger firms, knowing which jobs and engineers make money is often the main reason to move up from a simple app.

Simpro Group and BigChange

Simpro Group bought the Leeds-based BigChange on 25 October 2024. The group also owns AroFlo and ClockShark. BigChange is still sold separately, with its own "request pricing" page, and is strongest on fleet and vehicle tracking. For UK buyers, the deal means two of the larger systems you might shortlist now share an owner, so it is worth asking each how its product roadmap will be kept separate.

What do users say about simPRO?

These are third-party scores, not our own rating. We do not average them.

The simprogroup.com profile on Trustpilot had no reviews when we checked. The pattern here is the reverse of Joblogic: the mobile app is rated well on the App Store, while Capterra and Trustpilot scores are more mixed. G2 has the largest sample (483 reviews) and sits in between.

Read the scores with their samples in mind. 37 Trustpilot reviews is a small sample for a system with 250,000+ users claimed, and Capterra UK reviews tend to reflect the people who bought the system. Before you sign, ask simPRO for two UK reference customers of your size and trade, and call them.

simPRO vs ServiceM8: which should you choose?

People often compare the two because both are Australian. They suit very different firms.

If you are a service business with a few engineers and lots of short jobs, ServiceM8 is cheaper, faster to start and better reviewed. Read our ServiceM8 review for the detail. If you price installs from drawings, hold stock across sites and need group-level reporting, simPRO is the one built for that.

simPRO pros and cons

Who is simPRO best for?

What are the best alternatives to simPRO?

Our field service management software guide compares simPRO, BigChange, Joblogic, Commusoft and the other larger systems side by side.