MyBuilder review for tradespeople

MyBuilder lets homeowners post a job for free and lets tradespeople pay only when a customer shortlists them. We read MyBuilder's tradesperson terms (updated 4 March 2026), its sign-up pages and its Trustpilot reviews on 12 October 2026.

Is MyBuilder worth it? Our verdict in brief

How does MyBuilder work for tradespeople?

1. Sign up for free. You create a free profile and choose your trades and working area. MyBuilder asks for card details when you register.
2. Get job alerts. When a homeowner posts a job, MyBuilder's matching system alerts relevant tradespeople.
3. Express interest. You send a short message to the homeowner. The shortlist fee for that lead is shown before you do this.
4. Get shortlisted. If the homeowner shortlists you, contact details are exchanged and the shortlist fee becomes payable.
5. Quote and win (or not). You arrange a visit or quote directly. If you win the job, the homeowner can leave a review on your profile.

The key point: you are paying for an introduction, not a job. Several tradespeople can express interest in the same job, so your message, speed and reviews decide whether you get shortlisted and then hired.

MyBuilder also offers an optional sponsored placement for an extra monthly fee, under separate terms. Clause 6.2 of the tradesperson terms mentions it, but no price is published.

How much does MyBuilder cost? (sourced)

MyBuilder no longer publishes a current fee range on its public pages, so the 2023 range is the last figure it published itself. Check the fee shown on each lead before you express interest.

Worked example: what does a won job really cost?

Say you are an electrician and the leads you go for carry a £20 shortlist fee (ex VAT). In a month you are shortlisted 10 times and win 3 jobs.

• Shortlist fees: 10 × £20 = £200 + VAT (£240 including VAT at 20%).
• Cost per won job: £200 ÷ 3 = £66.67 before VAT.
• If each job leaves £250 profit, the 3 wins make £750, so you are £550 ahead after fees.

Now drop the win rate to 1 in 10. The same £200 buys one job, and that £250 profit shrinks to £50. Your win rate after shortlisting is the number to watch. If you are VAT registered you can normally reclaim the VAT on the fees; if not, the VAT is a real cost.

How invoices are paid

Under clause 12.3, MyBuilder only accepts invoice payment online by credit or debit card, takes card details at sign-up and may collect payment automatically. Invoices are issued at least weekly and are due on the invoice date. Keep an eye on them in your accounts, because they arrive in small, frequent amounts that are easy to lose track of.

How to keep your MyBuilder costs down

• Read every lead properly before you express interest. Vague descriptions, no photos and jobs far outside your area cost the same fee and win less often.
• Set a weekly fee budget. Decide how many shortlists you can afford each week and stop when you hit it.
• Call within the hour. Once shortlisted, a fast call is the best way to turn a paid introduction into a site visit.
• Log problems at once. If a number is dead or you are shortlisted twice for the same job, report it straight away. MyBuilder's 2023 help page named these as cases where it would refund, and any credit now comes as account credit.
• Track your win rate. Divide jobs won by shortlists paid each month. If it falls below one in five, change the jobs you go for or the way you reply.

Is MyBuilder good for new tradespeople?

Yes, more than the other big platforms. There is no monthly fee and no contract, so you can switch it off in a quiet month or when your diary is full. The catch is reviews: homeowners compare profiles, so a new account with no reviews will win fewer shortlists at first. Ask your existing customers to leave a review on your MyBuilder profile once a job is done.

MyBuilder pros and cons

What do tradespeople say about MyBuilder?

• Trustpilot (MyBuilder): 4.3 out of 5 from 56,537 reviews, checked 12 Oct 2026, with 2,163 reviews in the previous 12 months. The split was 82% five-star and 5% one-star. Most reviews are from homeowners.
• Tradesperson complaints on Trustpilot: the one-star reviews from trades repeat the same themes: being charged for leads where the customer never answered, disputes over shortlist fees without a credit, slow refund replies and doubts about whether some leads were genuine.
• MyBuilder's response: its replies say it charges a fee each time a tradesperson is shortlisted and details are exchanged, that it cannot guarantee every shortlist becomes a job, and that credits may be considered in certain circumstances.

Our reading: homeowners rate MyBuilder well, and trades who complain are mostly paying for shortlists that went nowhere. Choose leads carefully and log dead numbers straight away.

What are the alternatives to MyBuilder?

• Checkatrade: better for established trades who want a steadier flow and can commit to a year. Read our Checkatrade review.
• Bark: pay per lead in credits, strongest for services beyond the core building trades. Read our Bark review.

Turn more shortlists into jobs

On MyBuilder, speed and follow-up decide your cost per job. An app that stores every enquiry, sends a tidy quote from your phone and reminds you to chase it helps you win more of the shortlists you have already paid for. Compare the options in our guide to CRM for trades.